Deliver effortless, standout member experiences

Build loyalty by understanding your members 

To deliver truly memorable experiences, you need to know your members not just as data points, but as people. As you grow, real‑time insights from Xplor Gym bring every detail (visits, goals, preferences, interactions) into one place, eliminating inconsistencies. 

Your team can instantly access the right information to personalise service, have meaningful conversations, and make every member feel valued, whether you manage one location or fifty. 

Recurring memberships and effortless billing for happier members  

Memberships are the driver of your business and automation ensures they run smoothly. Xplor Gym’s all‑in‑one platform handles billing for you, with flexible schedules, promotions, and discounts that adapt to your business model. 

Our local support team acts like an extension of yours, resolving payment queries quickly, avoiding overdue conversations, and keeping cash flow strong. The result? Operational efficiency, better experiences, and no revenue left behind. 

Personalised Communication That Builds Community 

Communicate at every stage of the member journey with automated, personalised email and SMS campaigns that feel tailored to each person. From first enquiry to long‑term loyalty, automatically trigger the right messages at the right time. 

Segment members into targeted groups based on behaviours, preferences, and interests to deliver messages that resonate. Show them you care, inspire them to stay, and strengthen the sense of community within your brand. 

A mobile app that gives members more control  

Today’s members expect a frictionless, mobile‑first experience. Our online joining technology makes it easy for customers to sign up anytime, anywhere, delivering the effortless fitness experience modern consumers demand. 

Your branded mobile app keeps members engaged and connected to your community. They can book classes and activities on their preferred device without calls or queues, check class availability in real time, and even join waitlists to maximise attendance and operational efficiency. 

By combining automation with personalised features, you empower members to take charge of their journey while you maintain real‑time insight into engagement, retention, and satisfaction. 

Secure, frictionless entry for every member 

With integrated, automated access control, you can welcome members with a smooth, professional entry experience every time.  
Our secure and reliable system automatically updates access as memberships start, freeze, or expire. Missed payments? Access rules can temporarily restrict entry until payment is made. 

Dynamic QR codes available via your branded mobile app mean no plastic cards, reducing both operational costs and environmental impact. 

Access control scales seamlessly across locations, combining real‑time insights with centralised management to safeguard facilities, improve flow, and maintain a consistent, high‑quality welcome everywhere you operate.