Turn more leads into loyal members. Faster.

Lead management tools to organise, track, and convert faster 

Track every enquiry from the moment it comes in, all in one place. Assign follow-ups, log calls and emails, and set tasks so your team always knows the next step. Segment prospects for targeted outreach and focus on the leads most likely to convert. Real-time performance dashboards show exactly how your sales pipeline is tracking, helping you adjust your approach and close more deals faster.

Attract and nurture the right prospects automatically 

Capture enquiries straight from your website into your gym management software and respond instantly with personalised emails or SMS. Build automated nurturing sequences that keep your gym top-of-mind, answer common questions, and encourage prospects to take the next step. Even if someone doesn’t join right away, your follow-ups continue working in the background so no lead is left waiting.

Sign up anytime, anywhere, on any device 

Let prospects browse your membership options, join, and pay in minutes from any device without phone calls or paperwork. Flexible start dates and instant payment setup remove barriers like large up-front costs, making it easier for members to commit. Create and apply promotional codes instantly for marketing campaigns, giving you another way to encourage sign-ups. And if someone drops out during the online sign-up process, their details are captured automatically so you can follow up and bring them back to complete their membership.

Fast, secure, member‑friendly payment setup 

Ensure every new joiner can set up their membership payments instantly and with total confidence. Xplor Gym securely captures and verifies payment details during the sign-up process, preventing costly errors and delays. Flexible payment collection dates remove barriers like large pro‑rata payments, making it easier for members to say yes. With billing automatically linked to your gym CRM, payments are ready to go from day one.

Instant activation & automated onboarding 

Make sure every new member is ready to train from the moment they join. As soon as sign-up is complete, their membership is confirmed, access is granted via secure digital entry or QR code, and they can get started right away. Automated onboarding messages welcome them, share useful tips, and highlight classes or offers to keep them engaged. This confident, seamless start builds stronger connections from day one and sets the tone for long-term retention. 

New Member Communications 

Automated, triggered onboarding messages 

Send personalised email and SMS messages to your new members that hit the right notes right from the start of their new membership with you. 

With in-built marketing automation technology, Xplor Gym lets you create triggers. So, you send the right message, at the right time, to the right member – from onboarding and beyond. Go further than a simple welcome message with a series of triggered onboarding emails and SMS messages. 

Plus, create well-timed promotional offers for new members. Offer guest passes. Run referral programmes. Promote these in personalised, targeted marketing campaigns sent straight from your software.