Unlock Your Gym's Potential with Every Feature in One Place
Xplor Gym simplifies how modern gyms run – connecting people, payments, and performance in one powerful platform. From daily admin to long-term growth, we help you streamline operations with the power of global technology, backed by local support.
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Member Management & Access Control
CRM & member management
Centralise all member details, interactions, and documents, for a complete 360° view, while automating renewals and communications to streamline gym operations.
- Track and update key member info: profiles, status, membership plans, and communication preferences.
- Store digital documents, waivers, and forms with secure and compliant digital file management.
- Automate reminders for renewals, birthdays, health checks, and fee payments.
- Segment members for personalised messaging and marketing campaigns.
- Track member journey from first inquiry through lifetime engagement.
Gym sales & online joining
Accelerate sales performance with automated lead management and frictionless digital joining processes.
- Capture, nurture, and convert prospects using robust pipeline and workflow tools.
- Automate follow-ups, reminders, and prospect engagement for higher conversion.
- Deliver desktop and mobile-friendly online joining with digital agreements and instant membership activation.
- Integrate referral, voucher, and promotional tracking into the sales journey.
- Analyse team and site-level sales performance via dashboards.
Access control
Centrally automate and track who enters your facilities, ensure secure 24/7 access, and monitor member attendance patterns.
- Set up flexible, automated access rules tied to membership status, payments, and suspensions.
- Support 24-hour gym access for minimal-staff operations, including customised entry schedules and security.
- Integrate dynamic QR code access via mobile apps: enable instant real-time member entry and prevent fraudulent code sharing.
- Track visits, analyse member activity, and adjust open hours or marketing based on gym traffic.
- Instantly block access for missed payments and reactivate immediately upon resolution.
Payments & Reporting
Billing & payments
Reliably automate payments, reduce errors, and give members flexibility in how they pay and manage their memberships.
- Automate recurring direct debit payments, plus payment reminders.
- Handle partial payments, arrears, pro-rated charges, and refunds seamlessly with integrated tools.
- Set custom payment schedules and methods for diverse member needs.
- Instantly update payment status and offer online catch-up for missed or failed payments.
- Secure and compliant payment processing with transparent tracking across all sites.
Analytics & reporting
Make confident, data-driven decisions with real-time dashboards and detailed business reports visualizing every aspect of gym performance.
- Customisable dashboard highlights metrics that matter: active members, bookings, cancellations, site visits, and sales.
- Deep-dive reports cover revenue, operations, engagement, and member segments.
- Export data in multiple formats and automate report distribution to key staff.
- Identify booking and visit trends to adjust schedules, optimise offerings, and improve member experiences.
- Instantly track payment performance, collection/rejection rates, and forecast future trends.
Marketing & retention tools
Boost engagement and retention through automated marketing campaigns, member journeys, and loyalty solutions.
- Run targeted email, SMS, and in-app campaigns based on segment, behaviour, or preferences.
- Automate retention journeys including onboarding, renewals, and win-back offers tailored to member activity.
- Launch referral programs, reward campaigns, and nurture sequences to motivate ongoing participation.
- Leverage engagement data for segmentation, timely reminders, and personalised content.
Point of sale
Easily manage and grow sales across your business with an intuitive POS solution.
- Sell products and services directly from your gym POS system
- Set up and manage products, services, and promotions quickly within your gym management platform
- Organise your product catalog into smart categories, making it easy for staff to find items, upsell, and promote seasonal offers or bestsellers.
- Process payments securely and quickly through multiple methods: with every transaction logged in real time for easy reconciliation and reporting.
Classes & Member Experience
Booking & class management
Streamline group class and PT session scheduling for frictionless member and staff experience at scale.
- Empower members to book, cancel, and join waitlists anytime, online or in the mobile app.
- Manage capacities, waitlist promotion, and no-shows automatically.
- Enable recurring classes, workshops, paid events, and multi-site program management.
- Assign instructors to classes and track certification requirements.
- Automatically notify members of schedule changes, opening spots, and class reminders.
Coaching & personal training
Personalise each training journey with seamless session management, progress tracking, and communication.
- Schedule and manage PT and small group sessions from desktop or mobile.
- Track goals, milestones, assessments, PT notes, and member communications in one place.
- Member self-service booking and cancellation for coaching sessions.
- Assign coaches, manage timetables, track session completion, and assess performance.
- Drive personalised engagement by mapping member fitness plans and progress to training content and communications.
Member experience
Deliver frictionless, digital-first experiences from sign up to everyday engagement, driving loyalty and satisfaction.
- Offer self-service for bookings, payments, check-ins, upgrades, and communications in one ecosystem.
- Personalise the journey using engagement data and tailored communications.
- Enable instant access to support resources, content libraries, and gym information via mobile or web.
- Digitise onboarding and daily interactions to minimise admin and maximise member control.
Member mobile app
Empower members with a custom-branded mobile app for all gym interactions, access, and self-service.
- Central hub for bookings, payments, schedules, notifications, and feedback.
- Integrated dynamic QR code entry, digital membership cards, and push notifications.
- Seamless branding across all screens to reinforce brand identity.
- In-app chat, support, and real-time alerts for fast response and high engagement.
- Mobile onboarding and content access for new programs, events, and gym updates.
Ready to simplify your gym operations and unlock growth?
Whether you’re running one location or managing multiple sites, Xplor Gym gives you the tools to run smoother, engage your members better, and grow confidently.
Ready to work smarter not harder?
Book your demo to see Xplor Gym in action with a personalised walk through.
